Frequently Asked Questions

Everything you need to know about your Third Man Records order.

How do you ensure vinyl records are not damaged during shipping?

We use heavy-duty, reinforced mailers specifically designed for vinyl. Each record is packed with care, often featuring 'whiplash' style corners to prevent seam splits and corner dings during transit.

What is the return policy for opened media?

To maintain the integrity of our limited releases, we only accept returns on unopened vinyl and CDs within 30 days of purchase. If your item is defective or warped, please contact our support team for a replacement.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon entry into your country.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order after it has been placed?

Because we strive for fast fulfillment, there is a very short window to modify orders. Please email us immediately with your order number, though we cannot guarantee changes once the item has moved to the shipping floor.